Brightline high-speed train

Our Work / Transportation

Fast track to a comeback.

Client

Brightline

Brand Story & Brand PositioningVisual IdentityUser Research & InterviewsCreative TechnologyExperience Design
The Relaunch

Fast track to comeback.

Brightline, a premium, high-speed rail service was well on its way to gaining real momentum as a way of life in South Florida. But the pandemic had different plans and operations had to be paused for more than a year and a half. They chose GlueIQ as their Agency of Record to relaunch in a world where many feared getting into tight spaces with strangers and questioned the cleanliness of public transportation.

We believed Brightline could be a beacon of optimism. So we set out to paint the town Brightline yellow.

To help drive consideration of group transportation in the post-pandemic world, we created a campaign that leaned on a familiar song to create confidence in unfamiliar times. Our C’mon and Take a Free Fide campaign successfully combined an offer with comfort in television, radio, digital, social, film and out of home activations that broke pre-pandemic ridership records well ahead of schedule.

Impact

Records broken, ahead of schedule.

Our work has grown to include branding and message optimization as we continue to expand our partnership to fulfill the expanding needs of this high-speed train. The back-to-business effort overdelivered against impressions, clicks and visit goals

1.2m+

visitors during Q4’21

13%

average ridership increase since 2019

1,750%

increase in social impressions

Above: campaign film — click to view

The Films

painting the town Brightline yellow
Play film ▶
The Expansion

Fast track to new track.

As Brightline worked to extend their much-anticipated service to include Orlando – one of the most traveled routes from South Florida to one of the world’s busiest vacation hubs – Glue IQ helped feed the anticipation, launch and vision of helping Brightline create a brigher way to get there. With strong, fresh campaign work driving excitement, anticipation and ticket pre-sales, Glue IQ continues to partner with Brightline to help commuters and vacationers reimagine the ride.

The Campaign

A familiar song for unfamiliar times.

To help drive consideration of group transportation in the post-pandemic world, we created a campaign that leaned on a familiar song to create confidence in unfamiliar times. Our C’mon and Take a Free Fide campaign offered riders a complementary seat in exchange for simply registering online or downloading the app.

The campaign included television, radio, digital, social, film and out of home activations and performed exceptionally well, breaking pre-pandemic ridership records well ahead of schedule. Since then, Brightline has continued to exceed pre-pandemic ridership numbers in current markets. In fact, ridership today has been up on average 13% since 2019. In social channels, we started a “Railblazer” micro-influencer program designed to spread word-of-mouth on the ground and online. We leaned into all of the amazing events and experiences that popped up in a more open South Florida, delivering fans to stadiums and explorers to museums. By 2022, net audience growth was up 405.9%, and impressions were up 1,750.2%.

The Frames

Selected stills.

Brightline campaignCampaign Promotional car wrapsPromotional car wraps C'mon and Take a Free Ride campaignFree ride campaign Station signageStation signage BillboardBillboard Miami Heat in-game activationMiami Heat in-game activation Aventura, Florida station launch with billboards and station wrapAventura, Florida station launch Aventura station launch with billboards and station wrapBillboards and station wrap Miami Heat in-game activationIn-game activation Design system style guideDesign system style guide Resident leisure digital adDigital advertising Brightline branded shirtsBranded merch Brand identityBrand identity Brightline crossing the bridgeOn the rails Campaign adsCampaign ads CRM & emailCRM / Email

Impact

An extension of the Brightline team.

We’re proud to be an extension of the Brightline team in helping drive amazing progress:

+78%

rides YoY

+ 72%

online ticket purchases over H2 2022

Overall impact in social media
389.8%

increase in total followers

1,400.2%

increase in impressions

972.7%

increase in engagements

← All work Start your story →